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Help & Support
Everything you need to import your sheet music, practise your way, and get set up with a MIDI keyboard. Pick a topic below or scroll through.
Klavia is in the run-up to launch — this help centre will keep growing as new features ship. If you can’t find an answer, just email us.
Getting started
How do I add a piece of sheet music? ▾
Tap the import button and choose your source: pick a PDF, or import a MusicXML file. Klavia reads the notation and engraves it into a clean, interactive score in your library.
Which file types can I import? ▾
PDFs and MusicXML (
.musicxml / .mxl). MusicXML gives the most accurate result because it already contains the exact notes; PDFs are read using Optical Music Recognition (OMR).How accurate is the recognition? ▾
OMR works very well on clean, printed scores. For the best results: use a clean, good-quality PDF, avoid handwritten or heavily annotated music, and always check the converted score against your original — recognition isn’t perfect and small corrections are sometimes needed. If you have a MusicXML file, use that for a note-perfect import.
Reading & practising
What’s the difference between Listen and Practice? ▾
Listen plays the piece back for you with a moving cursor that follows the notes and auto-scrolls — great for hearing how it should sound. Practice is wait-mode: the next note glows and the score waits for you to play it (on a MIDI keyboard or through the microphone) before moving on, so you learn at your own pace.
Can I practise one hand at a time? ▾
Yes. Switch between Both, Right, and Left. The score genuinely re-engraves to a single staff for the hand you choose, so you can drill each part on its own before putting them together.
How do I show note names? ▾
Turn on the Abc labels to show the note name above each note — C-D-E or Do-Re-Mi. Labels are colour-coded by hand (blue for the right hand, green for the left) while you’re learning, and you can switch them off again for a clean score.
What is the falling-notes view? ▾
A Synthesia-style view where the notes fall down onto a full 88-key keyboard, so you can see exactly which key to press and when. It’s an alternative to reading the notation — handy if you prefer learning by watching the keys.
How do I slow it down or loop a tricky bar? ▾
Open the tempo control and drag the slider — 100% is the score’s own notated tempo, so you can take it right down while learning and speed up as you improve. You can also add a metronome click or a one-bar count-in. To loop a passage, select a bar range and it repeats until you turn the loop off.
MIDI keyboard & microphone
How do I connect a MIDI keyboard? ▾
Connect your keyboard to your iPhone or iPad over USB (using Apple’s USB adapter or a USB-C cable) or pair it over Bluetooth MIDI. Once connected, the notes you play are detected automatically in Practice and falling-notes modes.
Can I practise without a MIDI keyboard? ▾
Yes. You can listen, read, and follow along without any hardware at all. For wait-mode play-along on an acoustic piano, you can also use your device’s microphone to detect single-note melodies — no cables needed.
Your library, files & privacy
Where are my songs stored? ▾
Every piece you import is saved on your device, in your library. Nothing is stored in the cloud once a piece has been converted.
Does Klavia work offline? ▾
Yes — once a piece is in your library it plays, engraves, and practises fully offline. Converting a PDF needs an internet connection for the recognition step; importing a MusicXML file works entirely on-device with no connection at all.
How do I delete a piece? ▾
Open your library, and remove any song from there at any time. Because everything lives on your device, deleting it removes it completely.
What about my privacy? ▾
No tracking, no ads. Files sent for conversion are processed and not retained afterwards, and microphone audio is analysed on-device and never recorded. Full details are in our Privacy Policy.
Troubleshooting
The recognition got some notes wrong ▾
OMR can misread busy or low-quality scans. Try re-importing a cleaner, higher-quality PDF, and always compare the result with your original. For a note-perfect score, import a MusicXML file instead — it doesn’t rely on recognition.
My MIDI keyboard isn’t detected ▾
Check that:
- the cable is fully seated, or the keyboard is powered on for Bluetooth;
- for Bluetooth MIDI, the keyboard is paired within the app rather than only in iOS Settings;
- no other app is currently using the keyboard.
My file wouldn’t import ▾
Make sure it’s one of the supported types — PDF or MusicXML (
.musicxml/.mxl). Very large PDFs can take a moment to process. If a specific file keeps failing, email it to us and we’ll take a look.Which devices are supported? ▾
iPhone and iPad running iOS 16 or later at launch. An Android version is planned for after the initial iOS release.
Still need help?
Can’t find what you’re looking for? Send us a message and we’ll get back to you.
Email support